FAQ - Frequently Asked Questions

Yes, we have a 180 m² showroom that you are welcome to visit during our opening hours:

🕘 Monday to Thursday from 09:00 to 13:00

For an individual consultation, we recommend that you make an appointment in advance so that we can take enough time for you and your questions, even outside of showroom hours.

Of course, you can also take your favorite item with you directly from us.

Telephone availability:

Monday to Thursday from 09:00 to 13:00

In-stock items with a stated delivery time of 1–3 days will usually be shipped on the same day if ordered by 1:00 PM (Monday–Friday).

Exception: Prepayment orders, as we must await receipt of payment before shipping.

Please note that, depending on the workload of our shipping service providers, minor delays may occur in individual cases.

Bulky goods shipments (e.g., Lafuma sun loungers) require an additional 2–4 days for delivery.

Businesses from the European Union that wish to purchase goods from us for commercial purposes are welcome to place an order outside of the online shop.

Please send us an email to info@kitchenland.de with the following information:

• Valid VAT identification number (VAT ID)
• Company's billing address
• and quantity
  

After reviewing your details, we will issue you a corresponding net invoice and process the order manually for you.

We ship not only within Germany but also internationally.

During the order process, when you enter your delivery address, it will automatically show you if shipping to your country is possible.

For shipments to countries outside the European Union, deliveries are tax-free.

Please note: Shipping costs, import VAT, and any customs clearance fees must be borne by the recipient. We do not cover these costs.

The exact fees may vary depending on the destination country. We are happy to provide you with information in advance – simply send us an email to info@kitchenland.de.

Delivery with DHL:
Your order will usually be shipped with DHL. Delivery will be to your doorstep at the shipping address you provided. If you are not home at the time of delivery, your shipment will usually be deposited at the nearest post office or DHL Packstation for collection – usually on the next working day.

You can also authorize DHL to leave your parcel in a safe place or choose an alternative delivery option (e.g., preferred location or preferred neighbor).

As soon as your parcel leaves our warehouse, you will receive an email with a link to parcel tracking, so you can check the status of your shipment at any time.

Delivery by freight forwarder:
Large or particularly heavy items (e.g., refrigerators or grills) are shipped by freight forwarder. An appointment will be made with you before delivery. The freight forwarder will try to accommodate your preferred delivery times as best as possible – please understand that not every request can always be fulfilled.

Delivery is to the curbside, i.e., to the nearest point at your delivery address accessible by truck. Please ensure that sufficient help is available at the agreed delivery time to receive the goods and, if necessary, bring them into the house or apartment.

Here, too, you will receive all relevant information about the shipment by email as soon as the goods are on their way.

It's very simple: Place the desired items in the shopping cart and follow the ordering process. You can choose between various payment and shipping options. After completion, you will receive an order confirmation by email.

You can also submit your order by phone at +492292939940 or by email at info@kitchenland.de.

Yes, purchase on account is possible under certain conditions.

We offer purchase on account after prior consultation and review for the following institutions:

• Municipalities
• Municipal facilities
• Public institutions (e.g. schools, universities)
• Public sector bodies

Please contact us in advance if you are ordering for one of these institutions and would like to use purchase on account.

You can reach us by email at info@kitchenland.de – we will then discuss all further details with you individually.

As long as your order has not yet been packed or shipped, changes or cancellations are generally possible. Please contact us as soon as possible by email at info@kitchenland.de or by phone so that we can check whether an intervention is still possible.

Please check your spam folder first. If no email has arrived there either, it is possible that your email address was entered incorrectly during the ordering process. Simply contact us – we will be happy to help you.

Yes! If you need an accessory or spare part for a product purchased from us, please send us an email with as much information as possible (product name, item number, possibly a photo) to info@kitchenland.de. We will be happy to check if we can source the right part for you.

You can easily reach us by email at info@kitchenland.de or by phone at +492292-939940. We will answer your inquiries as quickly as possible – usually within 1-2 hours on weekdays (but most of the time we are even faster).

Our office hours:

🕘 Monday to Friday from 09:00 to 17:00

Our phone availability:

🕘 Monday to Thursday from 09:00 to 13:00

We take great care to present all articles to you as accurately as possible. Nevertheless, in individual cases, slight deviations (e.g., in colours, packaging or technical details) may occur – especially if the manufacturer makes changes. If you are unsure, please feel free to contact us before purchasing.

Please send us an email with your order number and a brief description of the problem to info@kitchenland.de. We will take care of finding a solution as soon as possible.