The Broil King guarantee supplements your statutory rights, in particular your warranty rights against the seller. It applies additionally and voluntarily through Broil King Deutschland GmbH.
The warranty applies exclusively to the original purchaser, provided they are a consumer and use the appliance for personal use. The prerequisite is that the grill is registered within 24 months of purchase at www.broilking.de. The warranty begins on the date of purchase and is valid for normal use, as well as proper assembly, maintenance, and care according to the owner's manual. The warranty is non-transferable.
Warranty periods (devices built from 2020):
Imperial & Regal:
Lid & die-cast parts: lifetime
Stainless steel base: lifetime
Stainless steel grates & burners: 15 years
Cast iron grates, Flav-R-Wave™, side/rear burners: 15 years
Other components: 15 years
Baron, Signet & Monarch:
Lid & die-cast parts: lifetime
Stainless steel grates: 5 years
Cast iron grates: 2 years
Flav-R-Wave™, side/rear burner: 2–10 years
Other components: 2 years
Crown:
Cover, die-cast & base: 10 years
Cast iron grates & Flav-R-Wave™: 2 years
Burner, side & rear burner: 5 years
Other components: 2 years
Royal & GEM:
Lid & die-cast: 10 years
Cast iron grates & Flav-R-Wave™: 2 years
Burner & side burner: 5 years
Other components: 2 years
Warranty coverage:
Coverage includes defects in materials and workmanship, including rust or burnout, under normal use. Defective parts will be repaired or replaced free of charge (at Broil King's discretion).
Not covered:
Damage caused by improper use, accidents, grease fires, pests
Superficial damage (scratches, rust, discoloration)
Normal wear and tear, weather conditions, force majeure
Damage caused by incorrect gas types or incorrect commissioning
Commercial use
Spare parts not from Broil King
Costs after 2 years (shipping, installation/removal, service trips)
Notes:
Use only original Broil King replacement parts. The lifespan of stainless steel burners depends heavily on care and use. Warranty claims are limited to the original purchase price. For replacement parts, the remaining warranty period applies from the date of purchase. Extensions are not possible.
Warranty case:
Contact your dealer or Broil King directly. Please have the following information available: your receipt, model/serial number, a description of the defect, and photos/videos if necessary. Without a receipt, the serial number will be used to determine the warranty period.
Contact:
Broil King Deutschland GmbH
Spinnerweg 51–54, 53783 Eitorf
Fax: 02243 – 911 862 44
Email: service@broilking.de
