Le Creuset Warranty Statement
For the following product lines:
- A. Cast iron
- B. 3-PLY multilayer material
- C. Aluminum non-stick cookware
- D. Poterie
- E. Non-stick baking pans
- F. Wine and sparkling wine accessories
A. Our 30-year guarantee for your Le Creuset enamelled cast iron cookware (from the manufacturing date 1999)
Le Creuset prides itself on the expert craftsmanship of its products and provides the purchaser of enamelled cast iron cookware with a guarantee for the flawless workmanship and impeccable material quality of the product for its lifetime, but for a maximum period of 30 years, in accordance with the following provisions.
Warranty scope
The warranty covers the delivered Le Creuset enameled cast iron cookware (excluding accessories). The warranty is fulfilled by Le Creuset, at its discretion, replacing or repairing the defective goods or parts. Le Creuset will cover the costs of materials and labor. The consumer's statutory warranty rights remain unaffected.
Warranty period
All warranty claims received within the warranty period by the retailer where the device was purchased or by our branch will be considered. All warranty claims expire no later than 30 years after the initial delivery, even if warranty services have already been provided.
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If material or manufacturing defects appear in the goods within the warranty period, warranty claims must be made immediately, but no later than one month after receipt. Warranty claims can be accepted by the retailer who delivered the cookware and by the Le Creuset branch. The customer bears the costs and the risk of loss or damage during transport to or from the location that accepts the warranty claim or returns the repaired cookware.
Warranty claims will only be considered if a written complaint is submitted with the defective cooking appliance, clearly stating the claimant's name, address, and the nature of the complaint. If Le Creuset decides to replace the defective cooking appliance, Le Creuset is entitled to provide a comparable product if the same item is no longer manufactured. Procurement of a replacement in the original color cannot be guaranteed.
Exclusion of warranty
- Heat-resistant glass lids
- Single-layer products such as steamer inserts or other accessories
- if the dishes are damaged or destroyed due to force majeure or environmental influences.
- The warranty does not cover damage caused by improper handling, particularly use outside of normal household conditions, failure to follow the enclosed care and operating instructions, or improper maintenance. For commercial use, the warranty is limited to one year.
- if the cookware has been repaired by unauthorized persons.
- if the cookware shows any kind of mechanical damage.
Supplementary provisions
The foregoing provisions govern the legal relationship with Le Creuset in its entirety. Further claims, in particular for damages and losses of any kind arising from the product or its use, are excluded. The warranty applies only to the purchaser and is non-transferable. Warranty claims against the retailer as seller are excluded if and to the extent that Le Creuset has provided services under this warranty. The scope of this warranty is limited to the Federal Republic of Germany, Austria, and Switzerland. Le Creuset offers a lifetime warranty in all countries where the product is sold, provided it is permitted by law.
B. Our 30-year guarantee for your Le Creuset cookware made of 3-ply multi-layer material (from the manufacturing date 1/2012)
Le Creuset is proud of the expert craftsmanship of its products and provides the purchaser of cookware made from 3-ply multi-layer material* with a guarantee for the flawless workmanship and impeccable material quality of the product for its lifetime, but for a maximum period of 30 years in accordance with the following provisions.
Warranty scope
The warranty covers the delivered Le Creuset cookware made of 3-ply multi-layer material (excluding accessories). The warranty is fulfilled by Le Creuset, at its discretion, replacing or repairing the defective goods or parts. Le Creuset will cover the costs of materials and labor. The consumer's statutory warranty rights remain unaffected.
Warranty period
All warranty claims received within the warranty period by the retailer where the device was purchased or by our branch will be considered. All warranty claims expire no later than 30 years after the initial delivery, even if warranty services have already been provided.
processing
If material or manufacturing defects appear in the goods within the warranty period, warranty claims must be made immediately, but no later than one month after receipt. Warranty claims can be accepted by the retailer who delivered the cookware and by the Le Creuset branch. The customer bears the costs and the risk of loss or damage during transport to or from the location that accepts the warranty claim or returns the repaired cookware.
Warranty claims will only be considered if a written complaint is submitted with the defective cooking appliance, clearly stating the claimant's name, address, and the nature of the complaint. If Le Creuset decides to replace the defective cooking appliance, Le Creuset is entitled to provide a comparable product if the same item is no longer manufactured. Procurement of a replacement in the original color cannot be guaranteed.
Exclusion of warranty
- Heat-resistant glass lids
- Single-layer products such as steamer inserts or other accessories
- if the dishes are damaged or destroyed due to force majeure or environmental influences.
- Damage caused by normal wear and tear, improper handling, use outside of normal household conditions, or failure to follow the enclosed care and operating instructions, or by improper maintenance, is not covered. For commercial use, the warranty is limited to one year.
- if the cookware has been repaired by unauthorized persons.
- if the cookware shows any kind of mechanical damage.
- Scratches, stains, discoloration, rust, or damage from overheating on the inside and outside of 3-ply products. This applies to products with a non-stick coating.
- A slight yellowing of the surface, which can occur due to heating, is harmless to Le Creuset 3-ply cookware and does not affect the performance of the products. Therefore, this is not covered by the warranty.
Supplementary provisions
The foregoing provisions govern the legal relationship with Le Creuset in its entirety. Further claims, in particular for damages and losses of any kind arising from the product or its use, are excluded. The warranty applies only to the purchaser and is non-transferable. Warranty claims against the retailer as seller are excluded if and to the extent that Le Creuset has provided services under this warranty. The scope of this warranty is limited to the Federal Republic of Germany, Austria, and Switzerland. Le Creuset offers a lifetime warranty in all countries where the product is sold, provided it is permitted by law.
C. Our 30-year guarantee for your Le Creuset non-stick aluminum cookware (from the manufacturing date 1/2012)
Le Creuset is proud of the expert craftsmanship of its products and provides the purchaser of non-stick aluminum cookware with a guarantee for the flawless workmanship and impeccable material quality of the product for its lifetime, but for a maximum period of 30 years, subject to the following provisions.
Warranty scope
The warranty covers the delivered Le Creuset non-stick aluminum cookware (excluding accessories). The warranty is fulfilled by Le Creuset, at its discretion, replacing or repairing the defective goods or parts. Le Creuset will cover the costs of materials and labor. The consumer's statutory warranty rights remain unaffected.
Warranty period
All warranty claims received within the warranty period by the retailer where the device was purchased or by our branch will be considered. All warranty claims expire no later than 30 years after the initial delivery, even if warranty services have already been provided.
processing
If material or manufacturing defects appear in the goods within the warranty period, warranty claims must be made immediately, but no later than one month after receipt. Warranty claims can be accepted by the retailer who delivered the cookware and by the Le Creuset branch. The customer bears the costs and the risk of loss or damage during transport to or from the location that accepts the warranty claim or returns the repaired cookware.
Warranty claims will only be considered if a written complaint is submitted with the defective cooking appliance, clearly stating the claimant's name, address, and the nature of the complaint. If Le Creuset decides to replace the defective cooking appliance, Le Creuset is entitled to provide a comparable product if the same item is no longer manufactured. Procurement of a replacement in the original color cannot be guaranteed.
Exclusion of warranty
- Heat-resistant glass lids
- Single-layer products such as steamer inserts or other accessories
- if the dishes are damaged or destroyed due to force majeure or environmental influences.
- Damage caused by normal wear and tear, improper handling, use outside of normal household conditions, or failure to follow the enclosed care and operating instructions, or by improper maintenance, is not covered. For commercial use, the warranty is limited to one year.
- if the cookware has been repaired by unauthorized persons.
- if the cookware shows any kind of mechanical damage.
- Scratches, stains, discoloration, rust or damage caused by overheating on the inside and outside of the aluminum non-stick products.
- A slight yellowing of the surface, which can occur due to heating, is harmless to Le Creuset aluminum non-stick cookware and does not affect the performance of the products. Therefore, this is not covered under the warranty.
Supplementary provisions
The foregoing provisions govern the legal relationship with Le Creuset in its entirety. Further claims, in particular for damages and losses of any kind arising from the product or its use, are excluded. The warranty applies only to the purchaser and is non-transferable. Warranty claims against the retailer as seller are excluded if and to the extent that Le Creuset has provided services under this warranty. The scope of this warranty is limited to the Federal Republic of Germany, Austria, and Switzerland. Le Creuset offers a lifetime warranty in all countries where the product is sold, provided it is permitted by law.
D. Our 5-year guarantee for your Le Creuset ovenproof stoneware
Le Creuset prides itself on the expert craftsmanship of its products and provides the purchaser of a Le Creuset poterie product made of ovenproof stoneware with a guarantee for the flawless workmanship and impeccable material quality of the product for 5 years from the date of purchase.
Warranty scope
The warranty covers the delivered stoneware product. The warranty is fulfilled by Le Creuset, at its discretion, replacing or repairing the defective goods or parts. Le Creuset will cover the costs of materials and labor. The consumer's statutory warranty rights remain unaffected.
Warranty period
All warranty claims received within the warranty period by the retailer where the product was purchased or by our branch will be considered. All warranty claims expire no later than 5 years after the initial delivery, even if warranty services have already been provided.
processing
If material or manufacturing defects appear in the goods within the warranty period, warranty claims must be made immediately, but no later than one month after receipt. Warranty claims can be accepted by the retailer who delivered the cookware and by the Le Creuset branch. The customer bears the costs and the risk of loss or damage during transport to or from the location that accepts the warranty claim or returns the repaired cookware.
Warranty claims will only be considered if a written complaint is submitted with the defective cooking appliance, clearly stating the claimant's name, address, and the nature of the complaint. If Le Creuset decides to replace the defective cooking appliance, Le Creuset is entitled to provide a comparable product if the same item is no longer manufactured. Procurement of a replacement in the original color cannot be guaranteed.
Exclusion of warranty
- if the dishes are damaged or destroyed due to force majeure or environmental influences.
- Damage caused by normal wear and tear, improper handling, use outside of normal household conditions, or failure to follow the enclosed care and operating instructions, or by improper maintenance, is not covered. For commercial use, the warranty is limited to one year.
- if the cookware has been repaired by unauthorized persons.
- if the cookware shows any kind of mechanical damage.
Supplementary provisions
The foregoing provisions govern the legal relationship with Le Creuset in its entirety. Further claims, in particular for damages and losses of any kind arising from the product or its use, are excluded. The warranty applies only to the purchaser and is non-transferable. Warranty claims against the retailer as seller are excluded if and to the extent that Le Creuset has provided services under this warranty. The scope of this warranty is limited to the Federal Republic of Germany, Austria, and Switzerland. All items in the Le Creuset pottery range are original designs. Variations reflect the unique character of a handcrafted piece.
E. Our 30-year guarantee for your Le Creuset non-stick bakeware
Le Creuset is proud of the expert craftsmanship of its products and provides the purchaser of a Le Creuset non-stick baking pan with a guarantee for the flawless workmanship and impeccable material quality of the product for its lifetime, but for a maximum period of 30 years in accordance with the following provisions.
Warranty scope
The warranty covers the delivered Le Creuset non-stick bakeware. The warranty is fulfilled by Le Creuset replacing or repairing defective goods or parts at its discretion. Le Creuset will cover the costs of materials and labor. The consumer's statutory warranty rights remain unaffected.
Warranty period
All warranty claims received within the warranty period by the retailer where the device was purchased or by our branch will be considered. All warranty claims expire no later than 30 years after the initial delivery, even if warranty services have already been provided.
processing
If material or manufacturing defects appear in the goods within the warranty period, warranty claims must be made immediately, but no later than one month after receipt. Warranty claims can be accepted by the retailer who delivered the cookware and by the Le Creuset branch. The customer bears the costs and the risk of loss or damage during transport to or from the location that accepts the warranty claim or returns the repaired cookware.
Warranty claims will only be considered if a written complaint is submitted with the defective cooking appliance, clearly stating the claimant's name, address, and the nature of the complaint. If Le Creuset decides to replace the defective cooking appliance, Le Creuset is entitled to provide a comparable product if the same item is no longer manufactured. Procurement of a replacement in the original color cannot be guaranteed.
Exclusion of warranty
- if the dishes are damaged or destroyed due to force majeure or environmental influences.
- Damage caused by normal wear and tear, improper handling, use outside of normal household conditions, or failure to follow the enclosed care and operating instructions, or by improper maintenance, is not covered. For commercial use, the warranty is limited to one year.
- if the cookware has been repaired by unauthorized persons.
- if the cookware shows any kind of mechanical damage.
- Scratches, stains, discoloration, rust or damage caused by overheating on the inside or outside, use in the dishwasher or other misuse of the product.
- Rust spots on the underside of the outer edge as described in the operating instructions.
Supplementary provisions
The foregoing provisions govern the legal relationship with Le Creuset in its entirety. Further claims, in particular for damages and losses of any kind arising from the product or its use, are excluded. The warranty applies only to the purchaser and is non-transferable. Warranty claims against the retailer as seller are excluded if and to the extent that Le Creuset has provided services under this warranty. The scope of this warranty is limited to the Federal Republic of Germany, Austria, and Switzerland. Le Creuset offers a lifetime warranty in all countries where the product is sold, provided it is permitted by law.
F. Our 10-year guarantee on Screwpull wine and sparkling wine accessories made of metal and black metal, as well as on the Leverpull series. 5-year guarantee on many other Screwpull wine and sparkling wine accessories.
Le Creuset prides itself on the expert craftsmanship of its products and provides a 10-year guarantee from the date of purchase to the purchaser of a Le Creuset Screwpull wine and champagne accessory in metal and black metal, as well as a product from the Leverpull series, for the flawless workmanship and impeccable material quality of the product.*
* The warranty on many other Le Creuset Scewpull wine and champagne accessories (see product information) is limited to 5 years.
Warranty scope
The warranty covers the delivered Screwpull product. The warranty is fulfilled by Le Creuset, at its discretion, replacing or repairing the defective product or parts. Le Creuset will cover the costs of materials and labor. The consumer's statutory warranty rights remain unaffected.
Warranty period
All warranty claims received within the warranty period by the retailer where the device was purchased or by our branch will be considered. All warranty claims expire no later than 10 years* after the initial delivery, even if warranty services have already been provided.
processing
If material or manufacturing defects appear in the goods within the warranty period, warranty claims must be made immediately, but no later than one month after receipt. Warranty claims can be accepted by the retailer who delivered the product and by the Le Creuset branch. The customer bears the costs and risk of loss or damage during transit to or from the location accepting the warranty claim or returning the repaired product.
Warranty claims will only be considered if a written complaint is submitted with the defective cooking appliance, clearly stating the claimant's name, address, and the nature of the complaint. If Le Creuset decides to replace the defective cooking appliance, Le Creuset is entitled to provide a comparable product if the same item is no longer manufactured. Procurement of a replacement in the original color cannot be guaranteed.
Exclusion of warranty
- the spiral or its coating. The instruction manual contains all the information you need to replace the spiral yourself, if necessary.
- if the product is damaged or destroyed by force majeure or environmental influences.
- if the product has been repaired by unauthorized persons.
- if the product shows any kind of mechanical damage.
- Damage caused by normal wear and tear, improper handling, use outside of normal household conditions, or failure to follow the enclosed care and operating instructions, or by improper maintenance, is not covered. For commercial use, the warranty is limited to one year.
Supplementary provisions
The foregoing provisions govern the legal relationship with Le Creuset in its entirety. Further claims, in particular for damages and losses of any kind arising from the appliance or its use, are excluded. The warranty applies only to the purchaser and is non-transferable. Warranty claims against the retailer as seller are excluded if and to the extent that Le Creuset has provided services under this warranty. The scope of this warranty is limited to the Federal Republic of Germany, Austria, and Switzerland.
Information on the consumer's legal rights
The statutory rights to which a consumer is entitled against the seller if the purchased item was not free from defects at the time of the transfer of risk (e.g. subsequent performance, withdrawal, reduction, damages) are not limited by this guarantee.
Claiming on the warranty
Contact address for dealers:
Kitchenland.de, owner Marc Quirin
Rudolf-Diesel-Straße 2
51570 Windeck
Telephone: +492292-939940
Email: info@kitchenland.de
Contact address of the guarantor:
Le Creuset GmbH
Einstein Street 44
73230 Kirchheim unter Teck
E-mail: service.de@lecreuset.com
Telephone: +49 7021 97 49 26
