Napoleon Prestige 500 Connected Gas Grill Stainless Steel

Napoleon Warranty Conditions
At Napoleon, warranty terms and conditions are tied to the respective device groups. These are:

President's Limited Lifetime Warranty for Napoleon gas grills (for Prestige and Prestige PRO)
President's Limited 15 Year Warranty for Napoleon Grills (for Rogue, LEX, LE and PRO605 Charcoal Grills)
President's Limited 10 Year Warranty for Napoleon Grills (for Freestyle)
President's Limited 10 Year Warranty for Napoleon Grills (for TravelQ 285, PRO TravelQ 285 and Charcoal Modules (Boiler and Apollo))
President's Limited 10 Year Warranty for Napoleon Grills (for Oasis and built-in components)
Napoleon 1-Year Limited Warranty (for other products (heaters, kitchen modules, 165, etc.))
For Rogue and PRO650
President’s Limited 15-year warranty on Napoleon gas grills
NAPOLEON warrants that from the date of purchase, the components of your new NAPOLEON product will be free from defects in materials and workmanship for the following period:

Component of the product Warranty period Additional
Cast aluminum parts / stainless steel frames 15 years
Stainless steel lid 15 years
Porcelain enamelled lid 15 years
Stainless steel grill grates 15 years
Stainless steel side table 15 years
Stainless steel tube burner 10 years plus5
Stainless steel flame protection inserts 5 years plus10
Porcelain-coated cast iron grill grates 5 years plus10
Lower ceramic infrared burner or ceramic infrared side burner (excluding grille) 5 years plus 10
Ceramic infrared burner for rotisserie (excluding grid) 2 years
Other parts 2 years
plus5 means an extended warranty period, after which the replacement part is made available to the buyer for an additional 5 years at 50% of the current retail price.plus10 means an extended warranty period, after which the replacement part is made available to the buyer for an additional 10 years at 50% of the current retail price.

Conditions and restrictions
NAPOLEON warrants its products to be free from defects only to the original purchaser, provided the purchase was made through an authorized NAPOLEON dealer. Subject to the following conditions and limitations:

This manufacturer's warranty is non-transferable and cannot be extended under any circumstances by one of our representatives.

The gas grill must be installed by a licensed, authorized service technician or contractor. Installation must be carried out in accordance with the included installation instructions and all local and national building and fire codes.

This limited warranty does not cover damage caused by improper operation, inadequate maintenance, grease fires, environmental influences, accidents, modifications, misuse, or neglect. The installation of replacement parts from other manufacturers will void this warranty. Discoloration of plastic parts caused by the use of chemical cleaners or exposure to sunlight is not covered by this warranty.

Also excluded from this warranty are: scratches, dents, paint damage, coatings, corrosion or discoloration caused by heat or abrasive and chemical cleaning agents, and chipping on porcelain-coated parts and components used in the installation of the gas grill.

If the condition of a part deteriorates so much (rust or burn through) within the warranty period that it is no longer functional, a replacement part will be provided to the customer.

After the first year, NAPOLEON, under this President's Limited Lifetime Warranty, may, at its sole discretion, discharge any warranty obligation by refunding the original purchaser the wholesale price of any defective warranted part.

NAPOLEON assumes no responsibility for installation, labor, or other costs or expenses associated with the reinstallation of a warranted part. These costs are excluded from this warranty.

Notwithstanding anything contained in this President's Limited Lifetime Warranty, NAPOLEON's liability under this warranty shall be as set forth above and shall in no event include any incidental, consequential or indirect damages.

This warranty defines NAPOLEON's obligation and liability with respect to the NAPOLEON gas grill. Any other express or implied warranties regarding this product, its components, or accessories are excluded.

NAPOLEON assumes no further liability in connection with the sale of this product and does not authorize any third party to assume any further liability on its behalf.

NAPOLEON assumes no responsibility for: overheating, blowout due to environmental influences such as strong winds or inadequate ventilation.

NAPOLEON is not responsible for any damage to the gas grill caused by weather conditions, hail, rough handling, harsh chemicals or cleaning agents.

In the event of a warranty claim, the purchase receipt or a copy thereof must be presented, stating the serial and model number.

NAPOLEON reserves the right to have the product or part thereof inspected by one of its representatives before fulfilling the warranty obligation.

NAPOLEON does not cover transportation and labor costs or export duties.

For freestyle
President’s Limited 10-Year Warranty on Napoleon Gas Grills

NAPOLEON warrants that from the date of purchase, the components of your new NAPOLEON product will be free from defects in materials and workmanship for the following period:

Component of the product Warranty period Additional
Cast aluminum parts / stainless steel frames 10 years
Stainless steel lid 10 years
Porcelain enamelled lid 10 years
Painted steel lid 5 years plus5
Stainless steel tube burner 5 years plus5
Porcelain-coated cast iron grill grates 5 years plus5
Stainless steel or porcelain flame protection inserts 3 years plus5
Other parts 2 years
plus5 means an extended warranty period, after which the replacement part is made available to the buyer for an additional 5 years at 50% of the current retail price.

Conditions and restrictions
NAPOLEON warrants its products to be free from defects only to the original purchaser, provided the purchase was made through an authorized NAPOLEON dealer. Subject to the following conditions and limitations:

This manufacturer's warranty is non-transferable and cannot be extended under any circumstances by one of our representatives.

The gas grill must be installed by a licensed, authorized service technician or contractor. Installation must be carried out in accordance with the included installation instructions and all local and national building and fire codes.

This limited warranty does not cover damage caused by improper operation, inadequate maintenance, grease fires, environmental influences, accidents, modifications, misuse, or neglect. The installation of replacement parts from other manufacturers will void this warranty. Discoloration of plastic parts caused by the use of chemical cleaners or exposure to sunlight is not covered by this warranty.

Also excluded from this warranty are: scratches, dents, paint damage, coatings, corrosion or discoloration caused by heat or abrasive and chemical cleaning agents, and chipping on porcelain-coated parts and components used in the installation of the gas grill.

If the condition of a part deteriorates so much (rust or burn through) within the warranty period that it is no longer functional, a replacement part will be provided to the customer.

After the first year, NAPOLEON, under this President's Limited Lifetime Warranty, may, at its sole discretion, discharge any warranty obligation by refunding the original purchaser the wholesale price of any defective warranted part.

NAPOLEON assumes no responsibility for installation, labor, or other costs or expenses associated with the reinstallation of a warranted part. These costs are excluded from this warranty.

Notwithstanding anything contained in this President's Limited Lifetime Warranty, NAPOLEON's liability under this warranty shall be as set forth above and shall in no event include any incidental, consequential or indirect damages.

This warranty defines NAPOLEON's obligation and liability with respect to the NAPOLEON gas grill. Any other express or implied warranties regarding this product, its components, or accessories are excluded.

NAPOLEON assumes no further liability in connection with the sale of this product and does not authorize any third party to assume any further liability on its behalf.

NAPOLEON assumes no responsibility for: overheating, blowout due to environmental influences such as strong winds or inadequate ventilation.

NAPOLEON is not responsible for any damage to the gas grill caused by weather conditions, hail, rough handling, harsh chemicals or cleaning agents.

In the event of a warranty claim, the purchase receipt or a copy thereof must be presented, stating the serial and model number.

NAPOLEON reserves the right to have the product or part thereof inspected by one of its representatives before fulfilling the warranty obligation.

NAPOLEON does not cover transportation and labor costs or export duties.

For TravelQ285, Pro285
President’s Limited 10-Year Warranty on Napoleon Gas Grills

NAPOLEON warrants that from the date of purchase, the components of your new NAPOLEON product will be free from defects in materials and workmanship for the following period:

Component of the product Warranty period Additional
Cast aluminum parts / stainless steel frames 10 years
Painted steel lids 5 years plus5
Stainless steel tube burner 5 years plus5
Porcelain-coated cast iron grill grates 5 years plus5
Stainless steel flame protection inserts 3 years plus7
Other parts 2 years
plus5 means an extended warranty period, after which the replacement part is made available to the buyer for an additional 5 years at 50% of the current retail price.plus7 means an extended warranty period, after which the replacement part is made available to the buyer for an additional 7 years at 50% of the current retail price.

Conditions and restrictions
NAPOLEON warrants its products to be free from defects only to the original purchaser, provided the purchase was made through an authorized NAPOLEON dealer. Subject to the following conditions and limitations:

This manufacturer's warranty is non-transferable and cannot be extended under any circumstances by one of our representatives.

The gas grill must be installed by a licensed, authorized service technician or contractor. Installation must be carried out in accordance with the included installation instructions and all local and national building and fire codes.

This limited warranty does not cover damage caused by improper operation, inadequate maintenance, grease fires, environmental influences, accidents, modifications, misuse, or neglect. The installation of replacement parts from other manufacturers will void this warranty. Discoloration of plastic parts caused by the use of chemical cleaners or exposure to sunlight is not covered by this warranty.

Also excluded from this warranty are: scratches, dents, paint damage, coatings, corrosion or discoloration caused by heat or abrasive and chemical cleaning agents, and chipping on porcelain-coated parts and components used in the installation of the gas grill.

If the condition of a part deteriorates so much (rust or burn through) within the warranty period that it is no longer functional, a replacement part will be provided to the customer.

After the first year, NAPOLEON, under this President's Limited Lifetime Warranty, may, at its sole discretion, discharge any warranty obligation by refunding the original purchaser the wholesale price of any defective warranted part.

NAPOLEON assumes no responsibility for installation, labor, or other costs or expenses associated with the reinstallation of a warranted part. These costs are excluded from this warranty.

Notwithstanding anything contained in this President's Limited Lifetime Warranty, NAPOLEON's liability under this warranty shall be as set forth above and shall in no event include any incidental, consequential or indirect damages.

This warranty defines NAPOLEON's obligation and liability with respect to the NAPOLEON gas grill. Any other express or implied warranties regarding this product, its components, or accessories are excluded.

NAPOLEON assumes no further liability in connection with the sale of this product and does not authorize any third party to assume any further liability on its behalf.

NAPOLEON assumes no responsibility for: overheating, blowout due to environmental influences such as strong winds or inadequate ventilation.

NAPOLEON is not responsible for any damage to the gas grill caused by weather conditions, hail, rough handling, harsh chemicals or cleaning agents.

In the event of a warranty claim, the purchase receipt or a copy thereof must be presented, stating the serial and model number.

NAPOLEON reserves the right to have the product or part thereof inspected by one of its representatives before fulfilling the warranty obligation.

NAPOLEON does not cover transportation and labor costs or export duties.

For Prestige, Prestige PRO
President’s Limited Lifetime Warranty on Napoleon gas grills

NAPOLEON warrants that from the date of purchase, the components of your new NAPOLEON product will be free from defects in materials and workmanship for the following period:

Component of the product Warranty period Additional
Cast aluminum parts / stainless steel frame service life
Stainless steel lid service life
Porcelain enamelled lid lifespan
Stainless steel grill grates lifespan
Stainless steel tube burner 10 years plus service life
Porcelain-coated cast iron grill grates 10 years plus lifetime
Stainless steel flame protection inserts 5 years plus lifetime
Stainless steel infrared burner for rotisserie 5 years plus lifetime
Lower ceramic infrared burner or ceramic infrared side burner (excluding grille) 5 years plus lifetime
Ceramic infrared burner for rotisserie (excluding grid) 5 years plus lifetime
Other parts 2 years
PlusLifetime means an extended warranty period, after which the replacement part is made available to the buyer for an additional lifetime at 50% of the current retail price.

Conditions and restrictions
NAPOLEON warrants its products to be free from defects only to the original purchaser, provided the purchase was made through an authorized NAPOLEON dealer. Subject to the following conditions and limitations:

This manufacturer's warranty is non-transferable and cannot be extended under any circumstances by one of our representatives.

The gas grill must be installed by a licensed, authorized service technician or contractor. Installation must be carried out in accordance with the included installation instructions and all local and national building and fire codes.

This limited warranty does not cover damage caused by improper operation, inadequate maintenance, grease fires, environmental influences, accidents, modifications, misuse, or neglect. The installation of replacement parts from other manufacturers will void this warranty. Discoloration of plastic parts caused by the use of chemical cleaners or exposure to sunlight is not covered by this warranty.

Also excluded from this warranty are: scratches, dents, paint damage, coatings, corrosion or discoloration caused by heat or abrasive and chemical cleaning agents, and chipping on porcelain-coated parts and components used in the installation of the gas grill.

If the condition of a part deteriorates so much (rust or burn through) within the warranty period that it is no longer functional, a replacement part will be provided to the customer.

After the first year, NAPOLEON, under this President's Limited Lifetime Warranty, may, at its sole discretion, discharge any warranty obligation by refunding the original purchaser the wholesale price of any defective warranted part.

NAPOLEON assumes no responsibility for installation, labor, or other costs or expenses associated with the reinstallation of a warranted part. These costs are excluded from this warranty.

Notwithstanding anything contained in this President's Limited Lifetime Warranty, NAPOLEON's liability under this warranty shall be as set forth above and shall in no event include any incidental, consequential or indirect damages.

This warranty defines NAPOLEON's obligation and liability with respect to the NAPOLEON gas grill. Any other express or implied warranties regarding this product, its components, or accessories are excluded.

NAPOLEON assumes no further liability in connection with the sale of this product and does not authorize any third party to assume any further liability on its behalf.

NAPOLEON assumes no responsibility for: overheating, blowout due to environmental influences such as strong winds or inadequate ventilation.

NAPOLEON is not responsible for any damage to the gas grill caused by weather conditions, hail, rough handling, harsh chemicals or cleaning agents.

In the event of a warranty claim, the purchase receipt or a copy thereof must be presented, stating the serial and model number.

NAPOLEON reserves the right to have the product or part thereof inspected by one of its representatives before fulfilling the warranty obligation.

NAPOLEON does not cover transportation and labor costs or export duties.

For charcoal modules (boiler, Apollo)
President's Limited 10-Year Warranty for Napoleon Charcoal Grills

NAPOLEON warrants that from the date of purchase, the components of your new NAPOLEON product will be free from defects in materials and workmanship for the following period:

Component of the product Warranty period Additional
Porcelain lid and kettle 10 years
Air regulation 5 years plus5
Porcelain-coated cast iron grill grates 5 years plus5
Chrome-plated grill grates 3 years plus7
Other parts 2 years
plus5 means an extended warranty period, after which the replacement part is made available to the buyer for an additional 5 years at 50% of the current retail price.plus7 means an extended warranty period, after which the replacement part is made available to the buyer for an additional 7 years at 50% of the current retail price.

Conditions and restrictions
NAPOLEON warrants its products to be free from defects only to the original purchaser, provided the purchase was made through an authorized NAPOLEON dealer. Subject to the following conditions and limitations:

This manufacturer's warranty is non-transferable and cannot be extended under any circumstances by one of our representatives.

This limited warranty does not cover damage caused by improper operation, inadequate maintenance, grease fires, environmental influences, accidents, modifications, misuse, or neglect. The installation of replacement parts from other manufacturers will void this warranty. Discoloration of plastic parts caused by the use of chemical cleaners or exposure to sunlight is not covered by this warranty.

Also excluded from this warranty are: scratches, dents, paint damage, coatings, corrosion or discoloration caused by heat or abrasive and chemical cleaning agents, as well as chipping on porcelain-coated parts.

If the condition of a part deteriorates so much (rust or burn through) within the warranty period that it is no longer functional, a replacement part will be provided to the customer.

After the first year, NAPOLEON, under the President's Limited Lifetime Warranty, is authorized, at its sole discretion, to release itself from any warranty obligation by refunding the original purchaser the wholesale price of any defective warranty part.

NAPOLEON assumes no responsibility for installation, labor, or other costs or expenses associated with the reinstallation of a warranted part. These costs are excluded from this warranty.

Notwithstanding anything contained in this President's Limited Lifetime Warranty, NAPOLEON's liability under this warranty shall be as set forth above and shall in no event include any incidental, consequential or indirect damages.

This warranty defines NAPOLEON's obligation and liability with respect to the NAPOLEON charcoal grill. Any other express or implied warranties regarding this product, its components, or accessories are excluded.

NAPOLEON assumes no further liability in connection with the sale of this product and does not authorize any third party to assume any further liability on its behalf.

NAPOLEON assumes no responsibility for: overheating, blowout due to environmental influences such as strong winds or inadequate ventilation.

NAPOLEON is not responsible for any damage to the charcoal grill caused by weather conditions, hail, rough handling, harsh chemicals or cleaning agents.

In the event of a warranty claim, the purchase receipt or a copy thereof must be presented, stating the serial and model number.

NAPOLEON reserves the right to have the product or part thereof inspected by one of its representatives before fulfilling the warranty obligation.

NAPOLEON does not cover transportation and labor costs or export duties.

For Oasis and built-in parts
President’s Limited 10-Year Warranty on Napoleon Gas Grills

NAPOLEON warrants that from the date of purchase, the components of your new NAPOLEON product will be free from defects in materials and workmanship for the following period:

Component of the product Warranty period Additional
Cast aluminum parts 10 years
Stainless steel tube burner 10 years
Ceramic infrared burner (excluding grille) 5 years plus5
Stainless steel lid 5 years plus5
Stainless steel door and stainless steel drawer fronts 5 years plus5
Hinges, sliding elements and interior areas 3 years plus7
Other parts 2 years
plus5 means an extended warranty period, after which the replacement part is made available to the buyer for an additional 5 years at 50% of the current retail price.plus7 means an extended warranty period, after which the replacement part is made available to the buyer for an additional 7 years at 50% of the current retail price.

Conditions and restrictions
NAPOLEON warrants its products to be free from defects only to the original purchaser, provided the purchase was made through an authorized NAPOLEON dealer. Subject to the following conditions and limitations:

This manufacturer's warranty is non-transferable and cannot be extended under any circumstances by one of our representatives.

The gas grill must be installed by a licensed, authorized service technician or contractor. Installation must be carried out in accordance with the included installation instructions and all local and national building and fire codes.

This limited warranty does not cover damage caused by improper operation, inadequate maintenance, grease fires, environmental influences, accidents, modifications, misuse, or neglect. The installation of replacement parts from other manufacturers will void this warranty. Discoloration of plastic parts caused by the use of chemical cleaners or exposure to sunlight is not covered by this warranty.

Also excluded from this warranty are: scratches, dents, paint damage, coatings, corrosion or discoloration caused by heat or abrasive and chemical cleaning agents, and chipping on porcelain-coated parts and components used in the installation of the gas grill.

If the condition of a part deteriorates so much (rust or burn through) within the warranty period that it is no longer functional, a replacement part will be provided to the customer.

After the first year, NAPOLEON, under this President's Limited Lifetime Warranty, may, at its sole discretion, discharge any warranty obligation by refunding the original purchaser the wholesale price of any defective warranted part.

NAPOLEON assumes no responsibility for installation, labor, or other costs or expenses associated with the reinstallation of a warranted part. These costs are excluded from this warranty.

Notwithstanding anything contained in this President's Limited Lifetime Warranty, NAPOLEON's liability under this warranty shall be as set forth above and shall in no event include any incidental, consequential or indirect damages.

This warranty defines NAPOLEON's obligation and liability with respect to the NAPOLEON gas grill. Any other express or implied warranties regarding this product, its components, or accessories are excluded.

NAPOLEON assumes no further liability in connection with the sale of this product and does not authorize any third party to assume any further liability on its behalf.

NAPOLEON assumes no responsibility for: overheating, blowout due to environmental influences such as strong winds or inadequate ventilation.

NAPOLEON is not responsible for any damage to the gas grill caused by weather conditions, hail, rough handling, harsh chemicals or cleaning agents.

In the event of a warranty claim, the purchase receipt or a copy thereof must be presented, stating the serial and model number.

NAPOLEON reserves the right to have the product or part thereof inspected by one of its representatives before fulfilling the warranty obligation.

NAPOLEON does not cover transportation and labor costs or export duties.

For other products (radiant heaters, kitchen modules, 165, etc.)
Napoleon 1-Year Limited Warranty

NAPOLEON guarantees that your new NAPOLEON product will be free from defects in materials and workmanship for one year from the date of purchase.

Conditions and restrictions
NAPOLEON warrants its products to be free from defects only to the original purchaser, provided the purchase was made through an authorized NAPOLEON dealer. Subject to the following conditions and limitations:

This manufacturer's warranty is non-transferable and cannot be extended under any circumstances by one of our representatives.

The product must be installed by a licensed, authorized service technician or contractor. Installation must be performed in accordance with the included installation instructions and all regional and national building and fire codes.

This limited warranty does not cover damage caused by improper operation, inadequate maintenance, grease fires, environmental influences, accidents, modifications, misuse, or neglect. The installation of replacement parts from other manufacturers will void this warranty. Discoloration of plastic parts caused by the use of chemical cleaners or exposure to sunlight is not covered by this warranty.

Also excluded from this warranty are: scratches, dents, paint damage, coatings, corrosion or discoloration caused by heat or abrasive and chemical cleaning agents, as well as chipping on porcelain-coated parts and all components used in the installation of the gas grill.

If the condition of a part deteriorates so much (rust or burn through) within the warranty period that it is no longer functional, a replacement part will be provided to the customer.

NAPOLEON assumes no responsibility for installation, labor, or other costs or expenses associated with the reinstallation of a warranted part. These costs are excluded from this warranty.

Notwithstanding anything contained in this Limited 1-Year Warranty, NAPOLEON's liability under this warranty shall be as set forth above and shall in no event include any incidental, consequential, or indirect damages.

This warranty defines NAPOLEON's obligation and liability with respect to NAPOLEON products. Any other express or implied warranties with respect to this product, its components, or accessories are excluded.

NAPOLEON assumes no further liability in connection with the sale of this product and does not authorize any third party to assume any further liability on its behalf.

NAPOLEON assumes no responsibility for: overheating, blowout due to environmental influences such as strong winds or inadequate ventilation.

NAPOLEON is not responsible for any damage to the product caused by weather conditions, hail, rough handling, harsh chemicals or cleaning agents.

In the event of a warranty claim, the purchase receipt or a copy thereof must be presented, stating the serial and model number.

NAPOLEON reserves the right to have the product or part thereof inspected by one of its representatives before fulfilling the warranty obligation.

NAPOLEON does not cover transportation and labor costs or export duties.

As of November 28, 2018, source Napoleon Grills Europe, Poppenbouwing 29-31, 4191 NZ Geldermalsen, www.napoleongrills.eu

Guarantor:
Napoleon Grills Europe
Poppenbouwing 29-31
4191 NZ Geldermalsen
Phone: +31 (0)345-588655
Email: info@napoleongrills.nl

Regardless of the voluntary warranty provided by Napoleon Grills Europe, the two-year statutory warranty period from the date of delivery of the goods applies to products purchased in the European Union. The retailer from whom the product was purchased is always responsible for this. This statutory, free warranty is not limited in any way by the (voluntary) warranty for our products and exists independently of it to the extent permitted by law.

Kitchenland.de, owner Marc Quirin
Rudolf-Diesel-Straße 2
51570 Windeck

Within Germany, shipping is free for orders over €69 – for orders under €6.99.

Outside Germany, shipping costs are calculated based on weight: Parcel delivery within (0–31.5 kg): €29.00
Freight forwarding (31.51–200 kg): €149.00

If you would like to return something or make a complaint, simply send us an email to info@kitchenland.de or use our contact form . We'll take care of your request as quickly as possible.

Napoleon – Wolf Steel Europe BV
The Riemsdijk 22
4004LC Tiel

eu.info@napoleon.com